At the Salem Convention Center, we're fortunate to have a dream team of staff members. Each employee plays a special role here, and without them, our events wouldn't be as exceptional as they are. One such staff member we'd like to focus the spotlight on is our Catering and Sales Manager, Esme. She keeps things running smoothly around here for events and manages client requests regarding catering. Let's take a peek into her workday and see what Esme is doing around the Salem Convention Center! How Do You Start Your Day at Work? For Esme, every day at work begins with a clear focus on serving our clients If she has a group onsite, her morning routine includes checking in with her contact and conducting a thorough walkthrough to ensure every detail aligns with our client's vision. On days without an onsite group, Esme starts her day by checking emails and crafting a to-do list. This simple yet effective practice helps her visualize her workload and stay organized amidst the hustle and bustle of event planning. What Are Your Responsibilities? From responding to inquiries to booking events for groups of up to 100 guests, Esme stays plenty busy around here. She's the first point of contact for many clients, providing all the information you need to know about hosting your event at our beautiful venue. Her expertise extends beyond answering questions though. You can catch her conducting personalized tours of the Salem Convention Center, showcasing our versatile spaces and helping you envision your event here. After the tour, she'll move forward with securing the event for our clients. Esme's dedication doesn't end after the booking is confirmed. She remains by your side throughout the entire process, working closely with you till the event is complete. Her goal is to ensure every detail is meticulously planned and delivered on, allowing you to relax and enjoy your special event. How Do You Solve Challenges That Arise? Esme approaches challenges with a positive attitude and a collaborative spirit. She knows she can lean on supportive colleagues like Sarah and Theresa, and never hesitates to seek guidance or bounce ideas off her team. Through open communication and teamwork, Esme navigates obstacles with ease, finding creative solutions and moving forward with confidence. Her trusty binder, filled with notes and documents from her training, serves as a valuable resource as well, helping her tackle any challenge that comes her way. She's ready for anything! What is Your Favorite Part About Working at the Salem Convention Center? For Esme, the true joy of working at Salem Convention Center lies in the people who work there. From the administrative office to the kitchen, and from the banquet team to janitorial staff, Esme looks forward to the shared camaraderie with her colleagues. It's this sense of unity and support that makes every day at work a rewarding experience. When asked about her favorite aspect of working at the Salem Convention Center, Esme said, “I love being a part of a team where everyone has each other's backs.” As we continue to strive for excellence in event planning and hospitality, it's team members like Esme who make all the difference. We're grateful for her commitment to our clients and proud to have her as part of our team. The next time you plan an event at the Salem Convention Center, you can trust that you're in good hands with Esme on your side.
